Effective Date: Jan. 1, 2025 Moon Monument Company, Inc. (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect information when you interact with our services, including our messaging platform. By using our services, you agree to the terms of this Privacy Policy.

Information We Collect We may collect the following types of information when you use our services:

• Personal Information: Such as your name, phone number, email address, or any other details you provide when opting into our communications.
• Usage Data: Such as logs, IP addresses, and device information collected automatically to improve service performance.

How We Use Your Information We use the information we collect for purposes such as:

• Providing and managing our services.
• Sending communications, including text messages, you have opted in to receive.
• Improving our services through analytics and troubleshooting.

Sharing of Information We take your privacy seriously and will never share your personal information with third parties without your consent, except as required by law. Importantly, no mobile opt-in data will be shared with third parties under any circumstances.

Your Choices You have the right to:

• Opt out of receiving messages at any time by following the instructions provided in the message.
• Contact us to update or delete your personal information.

Data Security We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

Contact Us If you have any questions about this Privacy Policy, please contact us at: Moon Monument Company P.O. Box 5606, Pine Bluff, AR 71611 or (870)535-3742.

How long should I wait before placing a monument in the cemetery?

• Most of the time, when a grave is dug, the area in which the monument will be set is undisturbed ground in the row with the other monuments. This means that there is no specific waiting period for placing a monument. However, sometimes graves are not dug properly (meaning the grave might have been dug too far back) either by error or circumstance. In this case it is best to wait until the ground has settled a bit.

What causes a monument to lean?

• In our experience the most common cause of a monument leaning is the degradation of the concrete foundation caused by fire ant nests. In other cases it is simply the fact that the monument was placed, in part or fully, on top of a grave.

How long does it take for my monument to be delivered once ordered?

• From the time the order is placed it will take approximately 90 days before your monument is set in the cemetery. Sometimes it could take longer depending on circumstance and/or the availability of stock.

If I order my monument before me or my spouse pass away, are the decease dates included in the price of the original purchase?

• If you or a family member purchased a monument from us prior to 1979 then there is a good chance that the decease dates were pre-paid as well. After 1979 we stopped accepting pre-payment for decease dates.